Press Release

World CX Summit – Jakarta: Latest trends and insights on Indonesia’s CX market for 2020 and beyond

Thursday, 03 December 2020 

In an age of unprecedented possibilities, World CX Summit – Jakarta attracted prominent voices in CX. Some of the top speakers who attended the event included, Ridzki Kramadibrata, President, Grab; Prof. Dr-Eng. Eniya Listiani Dewi, Deputy Chairperson for Technology of Information, Energy and Material, BPPT; Juan Intan Kanggrawan, Head of Data Analytics, Jakarta Smart City and Lcol Francel Margareth Taborlupa, IS Officer, National Task Force, National Incidence Command, Emergency Operations Center; Setiaji, West Java ICT Agency, Jakarta Provincial Government; to name a few.

The show covered key topics such as ‘Customer Experience: Creating Zen-like Customer Experience is a Culture’, ‘Building Trust and Innovating Experiences in the Public Sectors’, ‘Where can human touchpoints add value to a digital journey’, and much more.

Key takeaways from World CX Summit – Jakarta

“Without AI and automation, it will create a stressful and exhaustive situation in your team which leads to unhappy customers,” said Rudy Dalimunthe, VP of Customer Excellence, Tokopedia.

In a panel discussion on the topic ‘How AI Will Shift Customer Experience to the Next Level’ the panelists discussed, why chatbots and AI have the potential to transform CX provision for the better, how AI and data analytics improves customer experience, AI/ML/RPA applied to improve customer experience and more. 

The panelists who joined the discussion included Syafri Bahar, VP Data Science, Gojek; Sergey Kizyan, CTO, Intetics IncPranjal Mishra, Customer Claims Experience, AllianzSri Safitri, Project Director of CX Transformation, Telekom Indonesia; Winnie Talosig Rebancos, Information Technology Director, Coca-Cola Beverages; and Andy Chun, Regional Director/VP/Technology Innovation Prudential Corporation Insurance Asia/Computer Society.

World CX Summit also featured an interesting panel discussion on ‘Digital Transformation for Next-Generation CX’. The panelists who joined the debate included Nick Dop, Strategic Customer Experience (CX), Bukalapak; Cut Noosy, Country Head of Customer Experience, Grab; Kaspar Situmorang, Executive Vice President, PT Bank Rakyat, Indonesia; Gustavo Pereira, Senior Data Scientist, Spotify; Millie Gillon, Global Head of Client Experience, MD Standard Chartered; and Dr. James Ong, Managing Director, Artificial Intelligence International Institute (AIII).

The show was hosted on the virtual events platform Vmeets which helped the participants to network and conduct business in an interactive and immersive virtual environment. Participants were also able to engage with speakers in Q&A sessions and network with solution providers in virtual exhibition booths, private consultation rooms, and private networking rooms.

World CX Summit was officially sponsored by Silver Sponsor – Intetics Inc.Bronze Sponsor – Informatica, and Bronze Sponsor – Vernacular AI.

About World CX Summit

World CX Summit is virtually hosting elite tech leaders from across Indonesia and will bring together global CX experts and tech innovators to ignite dialogues, transformative insights, tangible outcomes, and fruitful partnerships.

For further details about the announcement, please contact:

Karthik A – Marketing Lead

 [email protected] 

Related posts
Press Release

Tech leaders in Australia are gathering virtually to discuss the roadmap for the Future of AI in the Country

World AI Show is gearing up to virtually connect the most influential voices in Australia’s AI…
Read more
Press Release

World Big Data & Analytics Show to gather India’s top data and analytics leaders

Data and Analytics leaders alongside CDOs, CIOs and Heads of IT are convening virtually to discuss…
Read more
Press Release

World Cloud Show reaches Africa; as cloud veterans aim to ascertain the future of Data Centres that are transforming Africa’s digital landscape

World Cloud Show returns with its 9th global edition virtually bringing together influential voices…
Read more
Become a Trendsetter

Sign up for TheTechly’s Daily Digest and get the latest and trending technology updates.

[mc4wp_form id="729"]